terms and conditions

LEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT APPLY TO YOUR PURCHASES.

Product Availability - We cannot guarantee product availability and products, nonetheless, these items may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, offer similar

Typographical Errors - We strive to make every piece of information as accurately as we could. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.

Delivery Policy: We deliver products within New Plymouth city . Delivery costs are influence by your location with minimum charge of $7. Exact delivery costs are calculated in the shopping cart and will be added to the order total before checkout. Food orders are dispatched within 45 minutes.

Delivery Destinations: "Flame" delivers food New Plymouth wide, please contact us on 06 758 0030 to enquire about a special order.

Pricing Policy: All of our prices are in New Zealand dollars (NZD) and include GST (Goods and services tax) as of 2nd of July 2012. Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.

Delivery rates: $7 per delivery and minimum $40 food / beverage

Customer Service Policy:
"Flame" is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are 45 minutes once the order is received.

In the event that an ordered item is not available or we are unable to fulfil your order we will notify you to arrange an agreeable alternative item, or a full refund.

Refund Policy: Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

Privacy Policy:
"Flame" is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us. "Flame" uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from "Flame" only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

SSL

Communications between you and Flame is encrypted with SSL, ensuring all data passed remains private and integral.

Security Policy
All credit data is securely processed by a PCI compliant third party gateway - DPS. Credit card information is not stored on this website. If you have any questions regarding our security policy, please contact our customer service.

Gift Vouchers
Gift Vouchers can only be purchased in store only. They are valid for 3 Months.